Question 1

What do you need from me to start?

Accepted Answer

A short call about your goals, platforms, references and deadlines, then whatever you already have: brand colors and fonts, logos, past posts, footage or links to your accounts. If you do not have all of it, we start with what you have.

Question 2

Who will I be working with?

Accepted Answer

Grammer Allen, our Creative Director, leads the creative direction across video editing, graphic design and social media management.

Question 3

Can I see work like mine before I commit?

Accepted Answer

Yes. The work section opens 16 projects in full, from ads and thumbnails to a complete social media strategy, with the sizes delivered for each. Tell us what you need and we will point you to the closest examples.

Question 4

How do I know I can trust Gram Media?

Accepted Answer

We put the proof in front of you. Gram Media was founded in May 2022 in Davao, Philippines. This site shows 16 projects across 13 brands, and when we report results every number carries its source and the dates it covers. You can also book a call and ask us anything before you decide.

Question 5

Do you work with clients outside the Philippines?

Accepted Answer

Yes. We are based in Davao, Philippines, and the work on this site includes projects for brands and audiences in the US, Singapore, the UK and Australia.

Question 6

Which software do you edit in?

Accepted Answer

DaVinci Resolve, Adobe Premiere Pro and CapCut, depending on the project.

Question 7

Which formats and aspect ratios do you deliver?

Accepted Answer

Vertical 9:16, landscape 16:9, square 1:1 and portrait 4:5, so each cut is ready for the platform it is going on. Video files come as MP4 or MOV.

Question 8

Do you do more than cut the footage?

Accepted Answer

Yes. Color and sound, motion graphics and captions are part of the work, along with Reels, TikToks and Shorts, YouTube videos, ads and UGC edits, brand and event films and podcast clips.

Question 9

Can you turn one long video into short clips?

Accepted Answer

Yes. Podcast clips and Reels, TikToks and Shorts are part of what we make, cut so each clip works on its own.

Question 10

How long does a typical edit take?

Accepted Answer

It depends on the length of the video and how much goes into it. We confirm the delivery date with you in writing before we start, so you are never left guessing.

Question 11

Do you use AI tools in video work?

Accepted Answer

Where they help the brief, yes. Our AI platforms include Kling, Flow and Higgsfield for visuals, HeyGen for presenters, ElevenLabs for voice, Gemini and Claude for ideas and scripts, and Motion Array and Envato for music, stock and templates. The edit itself is finished in DaVinci Resolve, Premiere Pro or CapCut.

Question 12

Which formats and aspect ratios do you deliver?

Accepted Answer

PNG and JPG for stills, MP4 and MOV for motion, in sizes suited to each platform: 9:16, 16:9, 1:1 and 4:5.

Question 13

Can you design inside our existing brand guidelines?

Accepted Answer

Yes. We follow your brand colors, fonts and style to keep everything consistent.

Question 14

How fast do designs come back?

Accepted Answer

Usually in 1 to 2 business days, depending on the scope and complexity of the project.

Question 15

How many rounds of revisions are included?

Accepted Answer

Two rounds of revisions are included with graphic design.

Question 16

Can I get the source files?

Accepted Answer

Yes. Source files are available on request.

Question 17

Which design software do you use?

Accepted Answer

Adobe Photoshop, Adobe Illustrator and Canva.

Question 18

Which platforms do you manage?

Accepted Answer

Facebook, Instagram, LinkedIn, TikTok and YouTube.

Question 19

Can you run our social accounts end to end, including replies?

Accepted Answer

Yes. Strategy, a content calendar, posting, replies and a monthly report with real numbers are handled as one job, so the whole feed stays consistent.

Question 20

How do you report results for social media management?

Accepted Answer

With real numbers, each one carrying its source and the dates it covers. Our January to June 2026 report shows 154 posts, 32.2K impressions and 16.53K post reach, broken down by platform, and you can open it in the work section.

Question 21

How do you plan what gets posted?

Accepted Answer

With a written strategy: a brand review, a profile audit, audience and competitor research, content pillars, a caption and hashtag plan and an engagement plan. The Compass Healthcare strategy in the work section shows exactly what that looks like.

Question 22

Do you also make the graphics and videos for the posts?

Accepted Answer

Yes. Design and video editing sit in the same studio, so posts, carousels and clips can all come from one team. The Quick Lane posts and the Republic Auto carousel are examples.

Question 23

Which tools do you use to schedule and coordinate?

Accepted Answer

GoHighLevel, Slack, monday.com, Trello and Asana, to plan, schedule and keep everyone in step.

Question 24

How do you plan a project?

Accepted Answer

We start from your brief, then set the deliverables, the dates and who does what, and keep the plan on a shared board in Trello, monday.com or Asana.

Question 25

How will I know where my project stands?

Accepted Answer

Progress lives on the shared board, and we send updates by email or Slack, so you can check the status without having to ask.

Question 26

How do I receive my files?

Accepted Answer

By a shared link in your email or Slack. Stills come as PNG or JPG and video as MP4 or MOV, in the sizes you asked for, and source files are available on request.

Question 27

What if my plans change halfway through?

Accepted Answer

Tell us and we will adjust the plan. Any change to scope or dates is confirmed in writing, so both sides agree on it.

Question 28

Can you handle a lot of deliverables at once?

Accepted Answer

Yes. The Outway end cards came as sixteen clips in 4:5 and 9:16, and our ad sets come as pairs in square and vertical, all built from one layout so they stay consistent.

Question 29

What if I am not happy with the result?

Accepted Answer

Tell us and we will revise it. Graphic design includes two rounds of revisions, and for video editing and social media management we agree the rounds in the plan before we start.

Question 30

How does a design project start?

Accepted Answer

With a short brief: what the design is for, where it will run and your brand guidelines. We follow your colors, fonts and style, or build the system first if you do not have one yet.

Question 31

Can you create a brand kit if we do not have one?

Accepted Answer

Yes. Brand kits and templates are part of what we design. We can build the system first and then design inside it.

Question 32

How do you keep everything looking consistent?

Accepted Answer

We build each piece once and deliver it in every size you need, 1:1, 4:5, 9:16 or 16:9, so one idea runs across your feed and your ads.

Question 33

What do you need from me for a design?

Accepted Answer

Your brand colors, fonts and logo if you have them, the message or copy, and where the design will be used, so we can choose the right sizes.

Question 34

How will we communicate during a project?

Accepted Answer

Gmail for briefs, files and approvals, Slack for day-to-day updates and WhatsApp for quick questions. We can join the Slack workspace or WhatsApp group you already use.

Question 35

Which time zone are you in?

Accepted Answer

Philippine Time, UTC+8, in Davao. You can book a call from the contact page at a time that suits you.

Question 36

Will decisions and approvals be in writing?

Accepted Answer

Yes. Scope, dates and approvals are confirmed by email, so there is always a record both sides can check.

Question 37

Can we talk before I decide?

Accepted Answer

Yes. Book a call from the contact page, or email grammedia2@gmail.com, and tell us what you are working on.

Question 38

How many rounds of revisions are included?

Accepted Answer

Graphic design includes two rounds of revisions. For video editing and social media management we agree the rounds in the plan before we start.

Questions.

General

Video editing

Graphic design

Social media management

Project planning and delivery

Design process

Communication

Pricing and process

Send us the footage.